二、主要職責
1. 以積極、友善和專業的態度解答一般查詢
運用良好的溝通技巧和專業知識，迅速且準確地回應客戶的常規問題，為客戶提供清晰、易懂的解答，展現公司的良好形象。
Respond to general inquiries promptly and accurately with a positive, friendly and professional attitude, using good communication skills and professional knowledge to provide clear and understandable answers to customers and present a good image of the company.
2. 通過電話和電子郵件滿足/跟進客戶不同的服務需要
不論是客戶的產品諮詢、投訴處理還是服務需求，都能透過電話和電子郵件有效溝通，及時提供解決方案或跟進進度，直至客戶滿意。
Effectively communicate with customers via phone and email to meet or follow up on their various service needs, whether it's product inquiries, complaint handling or service requests, and provide solutions or follow-up progress in a timely manner until the customer is satisfied.
3. 為電子平台及手機 APP 用戶提供協助及指導
熟悉公司的電子平台及手機 APP 功能，引導用戶完成註冊、登錄、使用各項功能等操作，解決用戶在使用過程中遇到的問題。
Provide assistance and guidance to users of the electronic platform and mobile APP. Be familiar with the functions of the company's electronic platform and mobile APP, guide users to complete registration, login, use various functions and other operations, and solve the problems encountered by users during the use process.
4. 遵守所有監控和服務規定，確保熱線運作順暢
嚴格遵循公司制定的客戶服務監控和操作規範，保障服務的質量和一致性，維護熱線的正常運行秩序，避免出現服務中斷或失誤。
Comply with all monitoring and service regulations to ensure the smooth operation of the hotline. Strictly follow the customer service monitoring and operation specifications formulated by the company to ensure the quality and consistency of the service, maintain the normal operation order of the hotline and avoid service interruption or mistakes.
三、職位要求
1. 中五或以上程度
具備一定的教育基礎，以便更好地理解和處理客戶服務工作中的各種資訊和任務。
Have a secondary five education level or above. Possess a certain educational foundation to better understand and handle various information and tasks in customer service work.
2. 歡迎應屆畢業生申請
為剛踏入社會的畢業生提供機會，看重其學習能力和積極性，相信能在崗位上快速成長。
Welcome applications from fresh graduates. Provide opportunities for graduates who have just entered the society, value their learning ability and enthusiasm, and believe they can grow quickly in the position.
3. 有保險、銀行或金融機構工作經驗者優先
具有相關行業經驗者在處理客戶需求、了解金融產品等方面可能更具優勢，能更快適應工作要求。
Those with work experience in insurance, banking or financial institutions are preferred. People with relevant industry experience may have an advantage in handling customer needs and understanding financial products, and can adapt to work requirements more quickly.
4. 良好的粵語、基本英語和普通話
能流暢使用粵語與本地客戶溝通，具備基本英語能力以應對國際化交流需求，普通話也能達到基本交流水平，以便服務不同語言背景的客戶。
Good Cantonese, basic English and Mandarin. Be able to communicate fluently with local customers in Cantonese, have basic English skills to meet the needs of international communication, and also have a basic level of Mandarin to serve customers from different language backgrounds.
5. 懂得中英文輸入法
熟練運用中英文輸入法，提高在回復電子郵件、聊天記錄等工作中的效率。
Proficient in Chinese and English input methods. Skillfully use Chinese and English input methods to improve efficiency in replying to emails, chat records and other work.
四、工作地點
荃灣
五、工作時間
1. 星期一至五 09:00 - 19:00（每日 8 - 8.5 小時）
在工作日提供較長時間的客戶服務覆蓋，以滿足不同客戶在工作時間段的需求。
From Monday to Friday, 09:00 - 19:00 (8 - 8.5 hours per day). Provide a longer period of customer service coverage on weekdays to meet the needs of different customers during working hours.
2. 星期六 09:00 - 13:00（輪休）
周六上午也提供部分客戶服務，且實行輪休制度，保障員工的休息權利。
On Saturday, 09:00 - 13:00 (rotational rest). Provide partial customer service on Saturday morning and implement a rotational rest system to protect the employees' right to rest.
七、招聘日
1. 日期：逢星期二，星期四
2. 時間：上午 9:30 - 12:00
3. 地點：荔枝角寶輪街 9 號 13 樓
4. 人力資源部聯絡人：Wendy Wong
八、應聘方式
1. 歡迎帶同學歷/工作證明親臨招聘日，即場面試，無須預約
可在招聘日當天直接前往指定地點，攜帶相關學歷或工作證明材料，參加即時面試，快速了解崗位和公司。
Welcome to bring academic certificates/work certificates to the recruitment day. On-site interviews will be conducted without prior appointment. You can directly go to the designated location on the recruitment day, bring relevant academic or work certificate materials, and participate in an immediate interview to quickly understand the position and the company.
2. 有意應徵者請將 CV 傳送至 WhatsApp 或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx
也可通過 WhatsApp 發送簡歷或填寫網上申請表提交申請，方便快捷地應聘該職位。
Interested applicants please send CVs to WhatsApp or fill in the online application form: https://forms.office.com/r/HgMT1rKYyx. You can also apply for the position conveniently and quickly by sending a resume via WhatsApp or filling in the online application form.
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